/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

/retail

Community

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Mobey Forum 25 years

21

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

The huge-savings curse. Part II (e-invoicing)

1

[Webinar] PaaS, Cloud and Instant Payments in the Spotlight: Overcoming Outsourcing ChallengesFinextra Promoted[On-Demand Webinar] PaaS, Cloud and Instant Payments in the Spotlight: Overcoming Outsourcing Challenges

Join the Community

Learn, share and discuss the latest banking, payments and fintech innovations with the world’s largest fintech community.

Access unique research, content, and real-time alerts, services – free to registered members.

43,774 Members   23,272 Expert opinions

Join the community Sign in

287Reports  278Webinars

Find out more

/retail

Expert opinions

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Mobey Forum 25 years

What was the original vision for Mobey Forum, and how has it evolved over time? Driving paradigm shifts: E-banking – the fundamental paradigm shift – started for our part in 1982 New ways of interconnecting customers – not only with payments, trade finance, treasury and capital markets services – but also with e-identification, e-signatures,

/ai /retail Innovation in Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

The huge-savings curse. Part II (e-invoicing)

Like in e- and mobile banking the e-invoicing as an interconnecting-customers service was not started off as a good-for-society at large program – but for customer convenience. I still remember how customers complained that we had outsourced the keying in on ever-growing lengths of reference numbers and other payment data from branch and back-offi...

/payments /retail Innovation in Financial Services

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

The Convergence of Fintech and Banking: The Gap Between UX and Functionality Is Closing

In the past decade, the financial landscape witnessed a dramatic transformation driven by two distinct forces: fintech startups and traditional banks. Initially, fintechs emerged as UX-rich but often monofunctional challengers, while banks remained service-rich but struggled with digital customer experience. Today, however, these lines are blurrin...

/retail /markets Innovation in Financial Services

Frank Moreno

Frank Moreno CMO at Entersekt

6 Ways banks and credit unions can use fraud prevention for better CX

Banks and credit unions are under constant pressure to retain customers, especially younger generations who are happy to switch primary bank accounts. Rather than adding yet another product aimed at younger cohorts, smart financial institutions (FIs) are capitalizing on their scam and fraud prevention systems, using them to build strong competitiv...

/security /retail Marketing in Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

The huge-savings curse. Part I.

There is hardly a day passing by without new reports about hundreds of billions or multitrillion cost savings on their way with the Trust Infrastructure. Of course, these are in the right ballparks – and the western world for sure need them also against increasingly politically engineered cybercrime. Luckily the identity building verifiable creden...

/retail /identity Innovation in Financial Services

/retail

Trending

Viacheslav Kostin

Viacheslav Kostin CEO at WislaCode Solutions

Top 5 Mobile Banking Trends for 2025

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Mobey Forum 25 years

/retail

Research

Impact Study

NextGen retail banking: A roadmap to successful modernisation

Learn why retail banks must transition to modern, composable, future-ready infrastructures today – and how they can devise journeys that are tailored as well as cost-effective. A significant portion of the retail banking landscape still relies on legacy systems, some of which can be costly and hamper innovation. According to a report from the Financial Conduct Authority (FCA), 58% of the UK’s financial services firms use legacy infrastructure for some operations, while 33% depend on it for most of their activities. In North America, the picture is similar, with around 40% of US banks still using the Common Business-Oriented Language (COBOL) – a coding language dating back to 1959. Some surveys indicate that up to 70% of bank IT budgets are spent on maintaining these legacy systems.   Today, with rapidly evolving consumer demands, technological advancements, stiff competition, and regulatory upheaval, outdated infrastructures are no longer tenable – and risk negatively impacting banks’ efficiency, agility, and customer experiences. So, how can retail banks modernise, while controlling costs and ensuring minimal impact on day-to-day business applications?   This Finextra impact study, produced in association with Oracle, analyses:  The key challenges of legacy banking systems  How to draw up a tailored roadmap for modernisation  How to quantify progress and measure success 

162 downloads

Future of Report

The Future of US Digital Payments 2025: ACH & Beyond

A special edition for Nacha's Smarter Faster Payments 2025.    The US digital payments landscape stands at a transformative crossroads. With the launch of RTP in 2016 and FedNow in 2023, the foundational infrastructure for instant payments is finally in place - poised to revolutionise the speed, efficiency, and security of transactions across the economy.    Yet despite these advancements, the path to widespread adoption remains complex and cautious. Entrenched systems like ACH and Wire, with their deep integration and long-standing reliability, continue to dominate due to their established utility and the significant investment required to pivot toward newer rails.    It’s not just a question of technological readiness, but of mindset, cost, and strategy. The advantages of instant payments—real-time access to funds, reduced credit risk, and improved liquidity—are clear. However, to truly unlock these benefits, banks and institutions must overcome the inertia of legacy systems and embrace modernisation, often with the support of flexible, cloud-native solutions that can de-risk and streamline the transition.    This Finextra report, in association with Form 3, explores industry sentiment on the future of US digital payments and showcases the views of BNY, Citizens, Green Dot, J.P. Morgan, U.S. Bank, and the US Faster Payments Council. It explores:    Evolving ACH infrastructure;  Enhancing RPT and FedNow capabilities;  How new rails interact with existing rails;  Redefining transactional architecture through emerging technologies;  Recognising risk as a strategic advantage in fraud prevention;  Prioritising innovation and compliance at the same time. 

371 downloads

Survey

US Regulation Survey 2025: Compliance at a Crossroads

Assessing financial industry preparedness in a shifting US regulatory landscape as organisations struggle with deadlines, cost, and technology. In an environment of rapidly evolving regulations, driven by legislative and policy shifts at the federal and state levels, the US regulatory landscape is marked by complexity and uncertainty. Understanding the level of preparedness across industries is crucial for ensuring compliance, mitigating risk, and enhancing operational efficiency. This survey was conducted at the beginning of 2025, gathering financial services industry sentiment as the Trump Administration took office and began pivoting on key regulatory elements. With the US financial regulation regime also somewhat in limbo, that uncertainty was – and is – increasingly impacting the views of the 200 organisations surveyed. Analysis of our survey responses provides a comprehensive overview of the state of regulation readiness in the US, differences in reporting obligations, the impacts of automation for compliance, the roles of technology and data, and industry plans for modernisation. We explore: Which regulations will have the biggest impact on US financial services in 2025; Regulatory effects on organisational frameworks, budgets and staffing; How organisations are leveraging technology and partnerships to streamline regulatory compliance.

279 downloads

/retail

FinextraTV

Why Accelerated Transformation in Lending is Imperative Today

In part two of our series on lending transformation with Mambu, we are joined by Miguel Amaro, Partner, Deloitte and Anthony Nonnis, Head of Global Partnerships, Mambu to discuss how modernising lending operations is now a necessity for financial institutions to remain competitive. We explore what accelerated transformation looks like - embracing new technologies through a cloud-based API core platform and quickly launching new products in the market.

/retail

Long reads

Tushar Chitra

Tushar Chitra Vice President, Product Strategy and Management at Oracle Financial Services

Win-win banking: Unlocking value through advanced product, pricing, and billing

In today’s fast-moving and hyper-competitive retail banking ecosystem, product and pricing agility is no longer a luxury for financial institutions: it is now a necessity. Innovation-first challengers, evolving customer expectations, and regulatory pressures have forced banks to rethink how they design, price, and deliver products. Advanced produc...

Unmesh Pai

Unmesh Pai Vice President, Product Management & Development at Oracle

Branches transformed: Scaling engagement into sales growth

While the evolution of the bank branch as a powerful touchpoint for assisted service and seamless digital integration is not new, the true game-changer lies in transforming every branch into a point of engagement and sales. Scaling this reinvention, providing personalised guidance and complex problem-solving at every physical touchpoint is what wi...

Tushar Chitra

Tushar Chitra Vice President, Product Strategy and Management at Oracle Financial Services

Originations, evolved: Blending digital and banker touch for modern retail banking

Retail banks stand at a crossroads. To win the trust and loyalty of next-gen customers, they must transform onboarding and origination into a seamless, customer-centric journey that balances digital convenience with human expertise. The time to act is now: those who prioritise the customer will lead the future of retail banking. Winning next-gen c...